Privacy Policy

XYZprinting, Inc.

Effective Date

June 15th, 2018


XYZprinting, Inc (“XYZprinting,” “we,” “us,” “our,” or the “Company”) is committed to protecting the privacy of individuals who visit our Web sites (“Visitors”) and individuals who register and use our products (“Customers”). This Privacy Policy applies to our products (“Products”); our websites; and our applications for XYZprinting products (collectively, “Applications”), This Privacy Policy describes how the Company collects, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access and correction of your personal information.


Information Provided by You

We may collect the following personal information from you:

• Contact Information, such as name, email address, mailing address, or phone number;

• Demographic information, such as age, gender and zip code;

• Billing Information, such as credit card number and billing address;

• Unique Identifiers, such as username, account number, password,

• Preference Information, such as order history, or marketing preferences;

• Information about your business, such as company name, industry, job title;

• Information you provide to us through our Products, such as parameters of your printing task.

Data Supplementation

We may receive information about you from other sources, including third parties. We may use and combine this information with other personal information that we have collected from you.

Example of the types of information that may be obtained from third parties or public sources include:

• Mailing address about you from third party sources, such as the U.S. Postal Service, to verify your address so that we can properly fulfill shipping requests

Passive Collection

As is true of most websites, we collect certain web-browsing information automatically. This information may include browser type, timestamp, IP address, and referrer/requested URL pages.

Tracking Technologies

We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.


When you download and use our mobile apps and software, we automatically collect information on the type of device you use, operating system version, and the device identifier, such as MAC address.

We ask for and collect location-based information from your device while downloading and using our Applications or services. You may opt-out of location collection at any time by editing the setting at the device level.

We use analytics software to allow us to better understand the functionality of our Application on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We may link the information we store within the analytics software to any personal information you submit within the Application.


We use the information we collect from you for several purposes including:

• Fulfill your service request

• Send you an order confirmation

• Send you requested product or service information

• Send product updates or warranty information

• Respond to customer service requests

• Administer your account

• Send you a catalog

• Send you a newsletter

• Send you marketing communications

• Respond to your questions and concerns

• Improve our website and marketing efforts

• Conduct research and analysis

• Display content based upon your interests

• Provide you localized content


Sharing with Third Parties other than Service Providers

We may share your information with third-party business partners, for instance, for the purpose of enhancing our products and services or so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us at

Sharing with Service Providers

We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.

These services may include:

• Fulfilling orders and delivering packages

• Payment processing

• Providing customer service

• Sending marketing communications

• Conducting research and analysis

We may share your information we collect to countries other than the country in which the information was originally collected (which may include countries outside the European Economic Area (“EEA”)). It may also be processed by staffs operating outside the EEA who work for us or one of our suppliers. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable law.


Our Products contains links to other websites or services owned or operated by other companies. If you choose to visit any linked websites or use any linked services, we encourage you to review their privacy statements carefully, as they may differ from ours. We do not exercise control over third party websites and we are not responsible for their content or privacy practices.

Our Products may offer some service in connection with a third party via co-branded features,. Where you have provided personal information in a service or feature that is co-branded with another company, then that personal information will be made available to both the Company and the co-branding partner. Whereas our data practices and your choice options are described in this Privacy Policy, we encourage you to consult the co-branding partner’s privacy policy to ensure that you understand how it intends to use your information and how you may exercise control over it.


In certain situations, the Company may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If the Company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.


The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We may encrypt our services by using a secure protocol. If you have any questions about the security of your personal information, you can contact us at

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.


Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please go to the About/ Contact us section of the applications or go to the Contact Us section on the official website. You may access and correct your personal information by logging in to your account.

You may also exercise the following rights:

• Delete your personal information

• Restrict to process your personal information

• Transmit your personal information to another controller

• Object to process your personal information, including profiling

You may exercise the above rights by contacting our Customer Service at by completing a Customer Support Ticket. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.

We will respond to these requests within a reasonable timeframe.


You may sign-up to receive email or newsletter or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at


We reserve the right to change our Privacy Policy from time to time, and we may update this Privacy Policy to reflect changes to our information practices. If we make any materials changes, we will notify you by email (sent to the email address specific in your account) and by means of a notice on the website prior to the change becoming effective. We encourage you to periodically review this privacy policy for the latest information on our privacy practices.